Customer Service

Customer Support AdministratorLocation: Burton upon TrentSalary: £26,000-£27,000 per annumContract Type: Full-Time Temporary to PermanentDepartment: Customer Service and AdministrationAbout the RoleWe are seeking a proactive and detail-oriented Customer Support Administrator to join our growing team. This is an excellent opportunity for an individual with strong customer service skills and a passion for delivering exceptional support.The successful candidate will be responsible for managing customer records, handling product enquiries, resolving customer issues, supporting online marketplace activity, and contributing to sales growth through outbound customer engagement. Strong Excel skills and the ability to work effectively in a fast-paced environment are essential.Key ResponsibilitiesCustomer Data and AdministrationMaintain accurate customer records using Microsoft Excel and internal systems.Ensure customer information is regularly updated and remains accurate.Manage customer documentation and administrative processes efficiently.Customer Service and SupportRespond to customer enquiries via telephone and email in a professional and timely manner.Deliver outstanding customer service and effective problem resolution.Escalate complex issues to the appropriate department when required.Product Enquiries and Marketplace SupportManage customer enquiries relating to products across online marketplaces, including Amazon and eBay.Maintain accurate and up-to-date product ..... full job details .....