Temporary customer service lead Your new company Hays is working with a production company in Bristol who are looking for a Customer Service Lead on a temporary basis for around 3 weeks. Pay for the role is £13.33 per hour. The organisation offers flexible working. The main duties of the role include:Lead customer response on phone, email and text via ticketing system, helping to resolve any issues with their ordersOverseeing customer reviews via Trustpilot, following up with these where appropriate, managing the customer complaints process via database ensuring the information is disseminated to the right people in the kitchen, tech, science or marketing as appropriateProvide administrative support to the operations teamDispatch operations - oversee the performance and management of the courier service, ensuring deliveries are to expected KPIs and looking at exceptions and parcel trackingLead first customer contact post-purchase on phone What you''ll need to succeed Great people communication skills and excellent telephone mannerSelf-starter - ready to drive and build the roleGood at reporting and a sound understanding of KPI and trackingWork well on your own or as part of a teamHighly proficient in Microsoft packages and applicationsAbility to learn new systemsGreat organisational and time management skillsAccurate with great attention to detailAbility to multitask across various tech platformsFluent in English both verbally and writtenWhat you need to do nowIf you''re ..... full job details .....