Customer Service - Key Accounts

Customer Service - Key Accounts - 12 Month FTCWe are working with a well-known, European leading organisation on the lookout for a Customer Service Advisor to join their Key Accounts team in Warwick on a 12 month FTC. This is an incredible opportunity to join a great company within a fantastic team.You will be responsible for the day-to-day management of key customer accounts, ensuring orders are processed accurately, at pace and within agreed timelines. A key part of the role is demonstrating strong prioritisation skills, effectively managing changing priorities, proactively identifying and communicating any issues or delays, while maintaining strong relationships and delivering an exceptional level of customer service.You will take ownership of customer queries relating to orders, deliveries, product availability, and general enquiries, ensuring these are thoroughly investigated and resolved in line with customer expectations.The role also involves coordinating customer meetings, preparing and presenting relevant information, and highlighting key issues or opportunities. You will drive continuous improvement through these interactions, ensuring all actions are tracked and completed effectively.Working cross-functionally, you will collaborate closely with internal teams-including Sales, Service, and Group functions-as well as directly with customers. You will lead proactive communication, ensuring all stakeholders are informed of developments, and that clear corrective ..... full job details .....