Customer Service Executive Location: Portsmouth Salary: 25,500 - 26,000 Full-time, PermanentAre you an experienced Customer Service Executive with a background in transport or logistics? Do you thrive in a fast-paced environment, providing top-tier service and support? If so, we want to hear from you!We are looking for a Customer Service Executive to join a dynamic and growing company based in Portsmouth. In this role, you will be the first point of contact for customers, ensuring smooth and efficient operations while delivering excellent customer service.Key Responsibilities for a Customer Service ExecutiveManage customer queries via phone and email, providing timely and effective resolutionsTrack shipments, and provide real-time updates to customersInvestigate and resolve delivery issues, ensuring minimal disruption to operationsMaintain accurate records in the system and generate reports as required, including KPI''sWork collaboratively with internal departments to enhance customer experienceWhat we are Looking ForPrevious experience in a UK office-based customer service role (within transport, logistics, or supply chain is desirable) Strong communication skills with a proactive and problem-solving mindsetAbility to multitask and work under pressure in a fast-moving environmentProficiency in using CRM systems and Microsoft Office (Excel, Word, Outlook)A keen eye for detail and excellent organisational skillsA professional and polite "can do" attitude What is in It for ..... full job details .....