Customer Service Executive

We are seeking a friendly, proactive, and customer-focused Customer Service Executive to join our client''s growing team based in Castleford. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels. The rate of pay is £25000 - £26000 per annum. This is a full-time role working fixed shifts and the hours of work are: - 8:30am to 5pm Your Time at Work As a Customer Service Executive you will be responsible for: - Making daily calls in accordance with the call diary to generate repeat orders - Managing incoming calls, emails, and chats, ensuring high customer satisfaction. - Resolving customer issues efficiently and empathetically. - Growing and developing new and lapsed accounts - Maintaining accurate records of customer interactions using CRM systems. - Liaising with internal teams to follow up on customer requests. - Identifying opportunities to improve customer service processes. - Ensuring compliance with company policies and data protection regulations. Our Perfect Worker What We''re Looking For: - Previous experience in a customer service or contact centre environment - An interest in progressing to a management position - Excellent communication and interpersonal skills. - Strong problem-solving ability and a calm, patient manner. - Competent IT skills, including MS Office and CRM systems. - Ability to multitask, prioritise workload, and work independently. ..... full job details .....