Customer Service Advisor

Role: Customer Service Advisor Location: Batley Salary: £ 12.50 per hour Job Type: Temp to Perm Hours of work: 37.5 hours per week Monday to Friday 9am-5pm 1 Saturday on a Rotation (1 in 4 weeks) There is a requirement to cover some Bank Holidays. Benefits- Pension, Holiday entitlement, overtime paid at a higher rate, discretionary company bonus, health cash plan, onsite canteen and free parking. Talent-UK are recruiting on behalf of their client for a Customer Service Advisor to join their team on a temp to perm basis. The Customer service advisor is often the first and last touchpoint of the customer journey, so ensuring a personal and seamless experience is essential. Unlike other Customer Call Centre, the role is not about getting through large volumes of calls every customer contact counts and each one is unique, they want every customer to feel as though they are truly valued and as though they were the only customer that you dealt with that day. Main purpose of the role: The role will be varied, no one customer experience is the same. Your primary function will be to delight each and every customer through effectively managing their enquiries, issues or complaints in in a calm and timely manner. Key responsibilities: Deliver excellent customer service at all times Utilising relevant data management systems to effectively service and record customer contacts. Communicating with customers both verbally and written at length to obtain accurate and relevant ..... full job details .....