Customer Service Executive

Customer Service ExecutiveLocation: IpswichType: Full-time and office basedAbout the RoleWe''re looking for a proactive and customer-focused Customer Service Executive to join our clients busy and fast-moving team. Acting as a key point of contact for customers and internal teams, you''ll play a vital role in delivering a seamless experience from initial enquiry through to order fulfilment.This is a varied and hands-on position where attention to detail, strong communication skills, and a passion for customer satisfaction are essential.Key ResponsibilitiesRespond to customer enquiries via phone and email in a prompt, professional, and helpful mannerProvide accurate information on stock availability, pricing, order status, and new product enquiriesProcess customer orders efficiently, ensuring accuracy at all stagesPrepare and issue quotations, following up where requiredManage and resolve customer concerns, including delivery, pricing, or invoicing queries, ensuring a positive outcomeMonitor and maintain customer order books, keeping customers and internal teams updated on progressWork closely with supply chain and planning teams to expedite orders and improve delivery timelines where possibleCoordinate shipments, including arranging urgent deliveries where requiredSupport finance colleagues in resolving invoice queries and reducing outstanding balancesIdentify opportunities to improve processes and enhance the customer experienceEscalate potential new business opportunities ..... full job details .....