Customer Service Executive

Location: Middlewich (Site Based) Salary: £24,784.50 per annum Contract: Temporary to Permanent The Opportunity My client is seeking a dedicated and customer-focused Customer Service Executive to join their busy bookings team based in Middlewich. This is an excellent opportunity for someone with strong communication skills who enjoys helping people and delivering a high standard of customer service. Working within a healthcare-focused environment, you''ll be responsible for supporting patients with enquiries relating to diabetic eye screening appointments, helping to improve attendance levels and ensuring a positive customer experience throughout the patient journey. Key Responsibilities Manage inbound and outbound calls relating to diabetic eye screening appointments Provide professional, friendly and empathetic support to patients Resolve enquiries and complaints efficiently, identifying suitable solutions where required Encourage patient attendance and engagement with screening programmes Accurately record all customer interactions and follow-up activities Maintain high standards of quality and compliance in line with national guidelines Work towards individual and team performance targets Build positive relationships with patients and colleagues alike What We''re Looking For The successful candidate will be: Passionate about delivering outstanding customer service Confident communicating with people from all backgrounds Friendly, approachable and supportive in their ..... full job details .....