Customer Service Executive

Customer Outcomes ExecutiveLocation: Tadworth (Hybrid Working Available)Salary: Competitive + Excellent BenefitsBenefits: Generous holiday allowance, pension scheme, life assurance, employee assistance programme, learning and development opportunities, wellbeing initiatives, cycle-to-work scheme and additional employee perks.Hours: Full-time, Monday to Friday. Permanent position.Ideal candidate will have experience within customer service, collections or financial services, with a strong focus on delivering excellent customer outcomes and supporting customers experiencing financial difficulties.Key ResponsibilitiesSupport customers experiencing financial difficulty, helping them find appropriate and sustainable solutions.Manage customer accounts and queries efficiently, ensuring excellent service levels at all times.Work with customers to establish affordable repayment arrangements based on individual circumstances.Handle conversations with empathy, professionalism and sensitivity, particularly when dealing with vulnerable customers.Ensure all activities comply with Consumer Duty requirements and relevant regulatory standards.Maintain accurate customer records, payment arrangements and account updates.Investigate and resolve customer queries and concerns while delivering fair and positive outcomes.Collaborate with internal departments to ensure a consistent and customer-focused approach.Identify opportunities to improve processes and enhance customer experience.Contribute to ..... full job details .....