Customer Service Advisor

Ref: CH017
Vacancy: Customer Service Advisor
Location: Crawley, West Sussex
Industry: Lighting & Electrical products
Salary: up to circa £36,000 per annum, negotiable depending on experience
Hours: Monday to Friday 8am to 5.30pm, 1 in 3 Saturday mornings 9am to 12.30pm

Do you have experience in the electrical wholesale industry?

Tired of sales?

Want a customer service role instead?

This may be just the role for you...

We are recruiting for a customer service advisor for our client in the Crawley area of West Sussex.

As a Customer Advisor you will:

•  Exceed customers’ expectations and keep customer service standards maintained
• Handle inbound telephone calls and e-mails from customers
• Support all aspects of the customer journey from product queries, advice and aftersales care
• Take ownership of any general issues, finding suitable solutions for customers
• Providing prompt, efficient and consistent information and communication in line with company policy
• Liaise with other departments to ensure best service is maintained
• Build a strong relationship with the team and customers.

The ideal candidate will have

• Great spoken and written communication skills
• The ability to build a rapport with people quickly and effectively
• A professional and pro-active attitude with exceptional attention to detail.
• Excellent organisational skills and a passion for providing outstanding customer service
• The ability to problem solve quickly and take ownership comfortably
• Confident, resilient and assertive decision-making skills
• Great MS Office skills
• Customer Service experience
• Experience in an electrical wholesale business is essential

This is a great opportunity to join a growing business with plans for future expansion.

If you feel that you have the right skills for this opportunity, please send us your CV.

All applications are dealt with in the strictest of confidence.

Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website.