Customer Service Executive

The Customer Service Executive will play a pivotal role in delivering exceptional service to clients within the Energy and Natural Resources industry. This position is based in the Shipley/Bradford area and focuses on ensuring smooth customer interactions and efficient issue resolution.Client DetailsThis role is with a medium-sized organisation operating in the Energy and Natural Resources sector. The company is well-established and prides itself on providing tailored solutions to its clients while maintaining a strong focus on quality and efficiency.DescriptionRespond promptly to customer inquiries via phone, email, chat and other communication channels in a timely and professional manner.Maintain accurate customer records and update CRM systems.Log, escalate and manage complaints in accordance with internal policiesProvide product and service information to clients, ensuring clarity and understanding.Assist in billing inquiries and payment processing to ensure accurate customer accounts.Collaborate with internal teams to streamline processes and improve customer satisfaction.Monitor and report on customer service performance metrics.Contribute to continuous improvement initiatives within the customer service department.ProfileA successful Customer Service Executive should have:Previous experience in a customer service role, ideally within a similar industry.Strong communication and problem-solving skills.Proficiency in using customer relationship management (CRM) ..... full job details .....