Customer Service Executive

The Customer Service Executive will play a pivotal role in delivering exceptional service to clients within the Energy & Natural Resources industry. This position is based in the Shipley/Bradford area and focuses on ensuring smooth customer interactions and efficient issue resolution.

Client Details

This role is with a medium-sized organisation operating in the Energy & Natural Resources sector. The company is well-established and prides itself on providing tailored solutions to its clients while maintaining a strong focus on quality and efficiency.

Description

• Respond promptly to customer inquiries via phone, email, chat and other communication channels in a timely and professional manner.
• Maintain accurate customer records and update CRM systems.
• Log, escalate and manage complaints in accordance with internal policies
• Provide product and service information to clients, ensuring clarity and understanding.
• Assist in billing inquiries and payment processing to ensure accurate customer accounts.
• Collaborate with internal teams to streamline processes and improve customer satisfaction.
• Monitor and report on customer service performance metrics.
• Contribute to continuous improvement initiatives within the customer service department.

Profile

A successful Customer Service Executive should have:

• Previous experience in a customer service role, ideally within a similar industry.
• Strong communication and problem-solving skills.
• Proficiency in using customer relationship management (CRM) systems.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive approach to handling customer concerns and queries.
• Attention to detail and a commitment to providing high-quality service.

Job Offer

• Competitive salary ranging from -27,000 to -30,000 per annum.
• Permanent position based in Shipley/Bradford area, offering stability and growth opportunities.
• Work within a respected organisation in the Energy & Natural Resources industry.
• Opportunity to develop your skills and advance your career in customer service.

If you are passionate about customer service and are ready to contribute to a thriving organisation, we encourage you to apply today.