Customer Service Executive

In Newport, this Customer Service Executive role supports the industrial/manufacturing sector by ensuring smooth communication with clients and managing their queries effectively. You''ll play a key part in maintaining customer satisfaction and assisting the business in delivering its services seamlessly.Client DetailsThis organisation is a long-established UK manufacturer and designer of workplace furniture and storage solutions, supplying products such as office furniture, lockers, and smart storage systems across a range of sectors. The business has built a strong reputation for quality manufacturing, innovation, and bespoke workspace solutions, with a focus on helping organisations create efficient, modern working environments.DescriptionRespond to customer inquiries via phone, email, and other communication channels promptly and professionally.Maintain accurate records of customer interactions and transactions in the company database.Resolve customer complaints and escalate issues where necessary to ensure a positive outcome.Collaborate with internal teams to meet customer needs and enhance service delivery.Provide detailed product and service information to customers.Assist in processing orders, forms, and applications accurately and efficiently.Monitor and follow up on customer accounts, ensuring any outstanding issues are addressed.Support the team in achieving key performance indicators and service targets.ProfileA successful Customer Service Executive should ..... full job details .....