Customer Service Coordinator

Customer Service Coordinator Location: Newport, Isle of Wight. Customer Service Coordinator Monday to Friday 8.00am 4.30pm, 40 hours a week (Fixed Term Maternity Cover). Salary/Rate: £12.77 (£26,567.99 pa) Address: Unit 17, Newport Business Park, Barry Way, Newport, IOW, PO30 5GY Rewards and Benefits: Company Pension Scheme Free on-site parking Life Assurance Scheme Company Sick Pay Scheme Wellbeing initiatives We are currently looking for a Customer Service Coordinator to join the team within our Hampshire and IOW Wheelchair Service Centre based in our Chandlers Ford Depot in Hampshire. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires. We are a fast-growing business and a leading provider of Healthcare Service solutions. We work in partnership with the NHS to deliver the Hampshire and IOW Wheelchair Service which is an integrated service delivering clinical needs and a repair service. The Role: Manage incoming calls and emails, answering any queries in a timely and professional manner. Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers. Monitoring and progressing orders by checking with suppliers. Entering referral information for clinical triage via both telephone and email. General administration that supports daily activities and duties. What are we looking for? Strong experience in a similar busy and fast ..... full job details .....