Customer Service Executive

Customer Service Executive Location: Kingston Upon Thames Contract Type: Full Time Hybrid role £29,000 Our client is a well-established organic food company with a 45-year heritage, built on a commitment to serving people and the planet. They''re looking for a Customer Service Executive to join their team in a full time role based in Surrey. If you have customer service experience and want to develop your skills in quality and complaints management within the food industry, this could be the right opportunity for you. Position Overview This role sits at the heart of our client''s quality and customer service operations, handling customer queries and managing complaints to ensure every customer receives excellent support. You''ll investigate complaints, track trends, and work closely with suppliers and cross-functional teams to resolve issues quickly. Your work directly contributes to maintaining our client''s reputation for quality and customer satisfaction across their global customer base. Responsibilities Handle customer queries via telephone and email, providing prompt and helpful responses Log, update and manage the complaints database, ensuring accurate record-keeping Investigate complaints thoroughly and close them out with appropriate resolutions Analyse complaint trends to identify patterns and support continuous improvement Coordinate insurance and supplier credit claims as required Support product recalls and withdrawals, liaising with relevant teams ..... full job details .....