Customer Services Co Ordinator

Customer Service Co Ordinator Location: Mitcham£13 a hour (Weekly pay and you accrue holiday pay)We are supporting an established engineering company in their search for a Customer Service Co Ordinator to join their growing commercial team. This is a fantastic opportunity for someone with strong customer support or sales support experience who enjoys working with both new and existing customers.The RoleAs the Customer Service Co Ordinator you will be the first point of contact for enquiries, providing product information, generating interest, and supporting the full sales-administration process. You''ll be responsible for maintaining accurate customer records, following up on opportunities, and ensuring a smooth customer experience from enquiry to order.This is a varied position with a mix of outbound activity, customer support, administration, and collaboration with internal teams.Key Responsibilities Making outbound calls to potential customers to generate interest Educating customers on products and services, answering queries, and providing guidance Managing inbound enquiries via phone, email, and website chat Following up on leads and opportunities to maximise sales potential Preparing quotations, processing orders, handling returns and general sales admin Maintaining accurate and up-to-date customer and opportunity data in the CRM Supporting the Sales and Marketing team with reports, tender documents, and campaigns Working closely with the engineering/technical team ..... full job details .....