Customer Service Executive

Are you an experienced Customer Service professional with a strong background in order processing and administration?Do you thrive in a fast-paced office environment where organisation, communication, and attention to detail are key? Juice Recruitment is delighted to be supporting a global engineering and manufacturing company in their search for a Customer Service Executive, based in Chippenham. This is an excellent opportunity to join a market-leading organisation with an international presence, renowned for delivering high-quality solutions to customers worldwide. Working as part of a busy and supportive team, you will play a key role in ensuring customer orders are processed efficiently while providing exceptional customer service throughout the order lifecycle. DAY TO DAY Processing customer orders accurately and efficiently from receipt through to completion. Acting as the first point of contact for customer enquiries via telephone and email. Providing customers with updates regarding new and repeat orders, lead times, and deliveries. Liaising with internal departments including design, production, logistics, and sales to ensure smooth order fulfilment. Managing customer records and maintaining accurate information within internal systems. Raising order for new parts and update product list. Resolving customer queries and investigating any order-related issues. Monitoring order progress and proactively communicating updates to customers. Supporting the wider ..... full job details .....