Full time Temporary

Customer Service Executive, Investment firm

ISE Partners

Birmingham, B2 5RE

£13 per hour

Posted: 04 August 2026 (Today)

Closing date: 03 September 2026

Ref: 60575953

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About the Role

Based in Birmingham, this full-time, temporary Customer Service Executive position with an investment firm pays £13 per hour. You will manage inbound calls, assisting clients with account-related questions and resolving any issues that arise. The role demands a calm, professional manner, together with strong communication and organisational abilities to handle a varied client base. Previous experience gained within customer service, contact centres, retail, or hospitality is beneficial. Your duties will include offering clear guidance and finding appropriate solutions, ensuring every interaction concludes positively. This contract suits a resilient, adaptable individual who thrives on helping others. ISE Partners seeks a personable, empathetic professional ready to contribute immediately.

Are you looking to take your customer service career to the next level?
Joining a collaborative and customer-focused team, you'll support clients with their
accounts, delivering outstanding service and helping them find the right solutions. You'll work with a diverse client base.
We're looking for someone personable, empathetic, and highly organised, with strong communication skills and the ability to remain calm and professional when handling queries or resolving complaints.
You'll also be an individual who is resilient, adaptable, and confident in handling a variety of customer interactions.
The ideal experience/background would be in a fast-paced customer service, contact, call centre, retail or hospitality.
Key Responsibilities

Handle inbound customer calls, providing support with account opening, maintenance, and general account servicing
Deliver a high standard of customer care while resolving enquiries efficiently and accurately
Support account administration and maintenance processes
Manage escalated customer concerns with a proactive, solution-focused approach
Adhere to company procedures, regulatory requirements, and compliance standards
Complete all required training and stay up to date with policies and processes

This is a unique opportunity offering extensive training and development, providing a clear pathway to build a rewarding long-term customer service career.
12 months | £13 per hour plus holiday pay | Comfortable working within a shift-based (8 am - 8 pm) | Hybrid: 3 days in office, 2 from home.
Ready to elevate your customer service experience? Apply today!

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