Customer Service Advisor

Customer Service Advisor Wanted!Based in HalesowenMonday to Friday8am - 5pm (Office based)£12.71 per hour.Temporary to PermanentTo excel in this role, you should have excellent customer service and organisational skills, be proactive, and have the ability to multitask effectively. The ideal candidate will have previous experience in an customer-focussed role. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications.If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised.Responsibilities:Establish a full understanding of the customer account.Maintain consistent contact with the customer and inform them on all relevant developments.Provide the highest levels of customer service and go above and beyond to meet requirements.Record and update all customer information onto the internal CRM system.Provide regular check in''s and up to date order/account status information.Understand and capture any account issues/complaints or otherwise and manage accordingly.Collate customer experience information to obtain feedback.Relay customer experience information to the Customer Services Manager, RSM''s, and ASM''s as applicable.If you are ready to take on this exciting challenge, don''t miss out! Apply now ..... full job details .....