Customer Service Executive

About Us goodnus is an independent, yet rapidly expanding business that helps create happy and productive working environments, by sourcing and reliably supplying a variety of products such as coffee, fresh fruit, snack boxes, milk and alternatives to some of London s most iconic brands and office buildings. As a sustainably focused company, we believe that limiting the impact on the environment should be a leading consideration when making any business decision and actively encourage our customers to adopt a similar mentality, when it comes to purchasing food and drink that s consumed within the office. We achieve this in a number of ways, such as striving to work with local suppliers that use sustainable production and packaging processes or signing-up customers to our inventory management and replenishment service, which minimises waste, or simply by helping our customers to consolidate their orders to reduce food mile emissions. The Role The successful candidate will help manage growing demand, and ensure our customers are given the love and care that they deserve, whilst keep them up to date on our wide range of great products. Key Responsibilities Prioritise and process customer orders and requests submitted by telephone or email, whilst managing your day-to-day workload. Investigate and resolve customer queries quickly and efficiently, whilst being patient and supportive at all times. Develop a detailed knowledge of all products and services offered, so that you can ..... full job details .....