Customer Service Advisor

Are you a proactive problem-solver who thrives in a fast-paced environment? We are looking for a dedicated and empathetic Customer Services Advisor to join our team in Abingdon. This is a vital role within a leading global medical device company. In this position, you will be a key point of contact for our global community. You''ll handle everything from routine order processing to supporting our critical On Call service.Role details:Title: Customer Services AdvisorSalary: £27,500 per annum + £3000 shift allowanceLocation: AbingdonContract: 12 monthsHours: 37.5 per week (Monday - Friday)Responsibilities:Customer Care: Act as a helpful and professional point of contact for all enquiries, responding through various channels with a prompt and caring approach.Order and Logistics Support: Oversee the end-to-end customer journey by accurately processing orders, tracking deliveries, and assisting with any returns.Core Administration: Handle the day-to-day administrative duties that keep our services running smoothly and efficiently.Team Collaboration: Work closely with your colleagues to share knowledge and ensure we are always providing a high-quality, seamless experience for our customers.Service Standards: Maintain a strong understanding of our current services, internal policies, and procedures to provide the most accurate support possible.Quality and Compliance: Take pride in following our established guidelines and regulatory standards to ensure every task is completed safely ..... full job details .....