Customer Service Executive - German Speaking

German Speaking Customer Service ExecutiveColchester 30,000- 35,000pa Monday-Friday 7.30am-4.30pm/8am-5pm (office-based)KHR are partnering again with a well-established international manufacturer, who is currently looking to add a German Speaking Customer Service Executive to their team in Colchester.This is a fantastic opportunity for someone who enjoys using their language skills, working with customers, managing orders, and supporting a busy sales team in a fast-paced environmentWorking closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high-quality service from enquiry through to delivery.Key Responsibilities- Acting as the first point of contact for customer enquiries via phone, email and online channels- Processing customer orders and supporting the sales team with daily administration- Managing order updates, queries and resolving customer issues efficiently- Preparing documentation, including invoices, shipping documents and packing lists- Setting up new customer accounts and maintaining accurate records within internal systems- Assisting with export orders and obtaining freight quotations when required- Supporting CRM updates and maintaining customer information- Identifying opportunities to recommend additional products where appropriateThe Ideal Candidate- Previous experience in customer service, sales support or a similar administrative role- Fluent / Proficient German Speaker - ..... full job details .....