Customer Service Executive

Customer Service Executive
Location: South Manchester (Hybrid – 3 days in office, 2 remote)
Salary: £23,000 – £25,000 DOE + benefits

The Company
Join a fast-growing tech-driven business that provides innovative solutions to the payroll and contractor market. With cutting-edge software and a strong reputation for service excellence, this company is shaping the future of workforce management. Their collaborative culture, supportive leadership, and exciting growth plans make it a fantastic place to develop your career.

The Role
As a Customer Service Executive, you’ll be the first point of contact for clients, agencies, and contractors — ensuring they receive outstanding service every time. From resolving queries to supporting onboarding and system use, you’ll play a vital role in delivering a smooth and professional customer experience.

What you’ll be doing:

• Responding to client and contractor queries by phone, email, and live chat

• Supporting onboarding processes and system navigation

• Building strong relationships to ensure positive customer experiences

• Working with internal teams to resolve issues quickly and effectively

• Maintaining accurate records and ensuring compliance across processes

• Providing feedback to help improve processes, products, and service delivery

About You
We’re looking for someone who is:

• Experienced in customer service, ideally within payroll, umbrella, recruitment, or a fast-paced office environment

• An excellent communicator — clear, professional, and confident on phone and email

• Strong on organisation and attention to detail, with the ability to manage multiple priorities

• Proactive, approachable, and keen to learn new systems and processes

• A real team player who enjoys solving problems and supporting clients

What’s on Offer

• £28,000 – £32,000 DOE

• Hybrid working (3 days Manchester office, 2 days remote)

• 25 days annual leave + bank holidays

• Pension, life assurance, and wellbeing support

• Career development in a growing, forward-thinking business