Customer Service Executive

Bela Recruitment is hiring a Customer Service Representative (Order Processing) to work in Dungannon, Tyrone, Northern Ireland. The Company A brilliant local employer and a supportive team. You will be processing sales orders from 3-4 key accounts daily (No Cold Calling, all sales come from existing business customers, which have long-term contracts and will be calling or emailing daily to place orders). Training provided and career progression opportunities. Immediate Interviews and Start Date available Responsibilities Answering calls and emails from a key accounts, in a professional and supportive manner. Provide help with general enquiries - such as stock availability, lead times for delivery, and invoice queries. Process sales orders onto the IT system and help customers use the online portal for ordering. Create pick notes for the warehouse staff to build orders, report on key account activity, conduct stock adjustments on the IT systems, and process product exchanges. Ensure all contract service agreements are being followed to ensure excellent customer service. Support internal departments with key account queries. Requirements You need previous, Office based, Customer Service experience, ideally processing sales orders and providing great customer service to business clients. Ideally used to working in a fast paced, high-volume environment daily. Informative, friendly and supportive attitude. Ability to prioritise and manage your daily workload and strong ..... full job details .....