Customer service administrator

Customer service administrator - Dungannon Customer service administrator - Dungannon Your new company I am delighted to be recruiting for a design and manufacturing firm based in Dungannon. This company is passionate about providing the best service for its customers and passionate about providing a great environment for its staff. They are a very innovative, ambitious company and want someone who mirrors these attributes. You will join a great working environment, superb luxury offices, and be part of a dedicated supportive team. The hours of work are Monday-Thursday 8.30-5.30 and Friday 8.30-1.30.Salary is £26k-£27k. Your new role Deal directly with customers either by telephone, electronically or face to face Take customers orders and process orders onto a bespoke systemHelp customers use our online portal and process ordersOwnership of queries and projectsAccount administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchangesLearn how to utilise our databases to improve customer satisfactionInternal and external reportingOversight of operations to ensure client SLA''s are being achievedWork with other departments to provide support and meet deadlines What you''ll need to succeed Customer focusedStrong attention to detailProfessional and presentable - Good telephone mannerGood team workerCan cope well under pressure of deadlinesFlexible and highly motivatedGood knowledge of Microsoft Office programs (Excel, Word)Good ..... full job details .....