Customer Service Director South Staffs Water Location: Green Lane, Walsall Remuneration: £100k + negotiable DOE plus excellent package Reporting to: Managing Director Position Type: Full-time Travel: 10%+ Putting Customers at the Heart of Safe, High-Quality Water Services At South Staffs Water, our purpose is clear: to provide safe, high-quality, and reliable water to our customers, every day. As Customer Service Director, you will lead the way in delivering outstanding service, ensuring that every customer interaction builds trust, enhances satisfaction, and reflects our commitment to excellence. This is an opportunity to shape our customer service strategy, drive transformation, and ensure we continue to deliver exceptional service for all our customers. Why Join Us? Make a real impact Lead a customer-first strategy that enhances trust, accessibility, and satisfaction. Drive transformation Innovate through digital technologies and service enhancements. Engage at the highest level Collaborate with industry bodies, regulators, consumer groups, and key stakeholders. Lead high-performing teams Inspire and engage diverse teams to deliver for customers. Deliver performance excellence Improve customer experience metrics and set new service benchmarks. Your Role As Customer Service Director, you will: Shape strategy Develop and execute a customer service vision that prioritises trust, responsiveness, and accessibility. Lead innovation Drive digital transformation, ..... full job details .....