Customer Service Advisor Your new companyDue to the partnership between Hays and Solihull Council, we are looking for customer service advisors to join the Connect Customer Contact Service. Being a large leading local authority, Solihull Council are renowned for their expertise in public services and endless opportunities. Solihull Council provides the city''s residents with a number of services to ensure stability within citizens daily lives. Your new roleThe post holder is a member of the Solihull Connect Customer Contact Service which handles a diverse range of enquiries through various access channels (Face to Face, Telephone, Emails, Live chat and Short Message Services (SMS).The successful person will be a customer focused and flexible member of the Solihull Connect Customer Contact Service, providing a seamless service to all customers. Appointment may be anywhere within the grade banding based on experience and competencies and subject to operational requirements. This will be determined by meeting the requirements of the person specification The Council''s current appraisal programme Personal development and competencies ResponsibilitiesThe post holder will be expected to work both on their own initiative and as part of team to handle and respond to customer enquiries: To answer all enquiresHandle complex customer contacts; ascertain customer needs, provide advice and guidance as necessary within the relevant service area such as Council Tax. Benefits, Social ..... full job details .....