Customer Service Desk Coordinator

OverviewAs Customer Service Desk Coordinator and a member of the Customer Service Desk team, you will be the first point of contact for Trinity College London''s teachers, students, candidates, testing centres and partners. In this role, you will play a key part in shaping the customer experience, ensuring that every interaction is professional, timely and supportive. You''ll handle enquiries across multiple channels including our ticketing system, phone, email, live chat and social media - helping to resolve queries efficiently while maintaining high standards of customer satisfaction. Your work will directly support learners, educators and partners around the world, making a real difference every day.

Responsibilities

Handle enquiries across multiple channels including our ticketing system, phone, email, live chat and social media, helping to resolve queries efficiently while maintaining high standards of customer satisfaction.

Assist customers in a professional and timely manner, supporting learners, educators and partners globally.

Collaborate with team members to ensure a positive, proactive approach and a collaborative team environment.

Qualifications and Skills

Proven experience in customer service or contact centre environments.

A genuine passion for helping people and a customer-focused mindset.

Strong written and verbal communication skills.

Proficiency with IT systems, including ticketing tools.

Ability to prioritise tasks and adapt quickly in a fast-paced environment.

A positive, proactive approach and a collaborative team spirit.

Important InformationDisability Confident: Trinity College London is a Disability Confident employer. A Disability Confident employer generally offers an interview to applicants who declare a disability and meet the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the number of interviews offered may be limited. For more details please go to .

Trinity College London does not hold a job visa sponsorship licence and is not in a position to sponsor visas in the UK.

All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment you will be required to complete our vetting procedures with a 3rd party supplier. Checks include Right to Work in the UK, Identity Check, Employment History, Financial Probity, Highest Academic Qualifications and a basic DBS check.

Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. We hold candidate data on file for no more than six months from application submission. If you want your information removed earlier, please contact us directly. If we hold your information beyond six months, we will contact you to obtain your consent.

Our data protection policy can be viewed in full ..... full job details .....