Customer Service Coordinator

Customer Service Coordinator Basingstoke 11-Month Temporary Role 14.35 per hour - Office-based (Monday-Friday, occasional Saturday on a rota) Start ASAPAre you passionate about delivering a great customer experience and keeping things running smoothly behind the scenes? We''re looking for a Customer Service Coordinator to join a busy, friendly team supporting a large project. This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and ensuring every interaction is handled efficiently and professionally. As a key part of the team, you''ll be responsible for coordinating appointments and acting as a central point of contact for customers, ensuring a seamless and positive experience from start to finish.Key responsibilitiesSpeaking with customers to arrange, confirm, and update appointmentsDelivering a high level of customer service across all interactionsCoordinating schedules to ensure efficient and effective service deliveryManaging diaries, taking into account travel and availabilityHandling changes, cancellations, and queries in a proactive, solutions-focused wayKeeping records and systems up to date and accurateSupporting internal teams to ensure a smooth customer journeyWhat we''re looking forPrevious experience in a customer service or customer-focused roleStrong communication skills and a confident telephone mannerHighly organised with the ability to manage a busy workloadA proactive approach with strong problem-solving ..... full job details .....