Customer Service Coordinator

Customer Service Coordinator Basingstoke | 11-Month Temporary Role | -14.35 per hour - Office-based (Monday-Friday, occasional Saturday on a rota) | Start ASAP

Are you passionate about delivering a great customer experience and keeping things running smoothly behind the scenes? We''re looking for a Customer Service Coordinator to join a busy, friendly team supporting a large project. This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and ensuring every interaction is handled efficiently and professionally. As a key part of the team, you''ll be responsible for coordinating appointments and acting as a central point of contact for customers, ensuring a seamless and positive experience from start to finish.

Key responsibilities

• Speaking with customers to arrange, confirm, and update appointments
• Delivering a high level of customer service across all interactions
• Coordinating schedules to ensure efficient and effective service delivery
• Managing diaries, taking into account travel and availability
• Handling changes, cancellations, and queries in a proactive, solutions-focused way
• Keeping records and systems up to date and accurate
• Supporting internal teams to ensure a smooth customer journey

What we''re looking for

• Previous experience in a customer service or customer-focused role
• Strong communication skills and a confident telephone manner
• Highly organised with the ability to manage a busy workload
• A proactive approach with strong problem-solving skills
• Comfortable using systems and Microsoft Office

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.