Customer Service Coordinator

Customer Service Coordinator - Supply Chain / Order ProcessingLocation: Stretford, Manchester (Office-based) - Parking OnsiteSalary: 32,000 per year (depending on experience)Hours: Monday - Friday, 8:30am - 5:00pmStart date - ASAPAbout the RoleWe are seeking an enthusiastic and proactive Customer Service Coordinator to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys managing the end-to-end order process, supporting customers, and liaising with suppliers.As part of our supply chain and customer service team, you will play a key role in ensuring smooth order processing, timely deliveries, and exceptional customer satisfaction.Key Responsibilities Build and maintain strong relationships with customers and suppliers Process a high volume of customer orders accurately and efficiently Monitor and manage orders from placement to delivery Proactively identify at-risk orders and provide solutions Resolve queries including proof of delivery, invoice discrepancies, returns, and quarantines Liaise internally to ensure on-time fulfilment and issue resolution Raise and chase purchase orders with suppliers Monitor stock levels and address non-conformances Manage collections and returns Handle customer service queries professionallyAbout You Strong written and verbal communication skills Proficient in Microsoft Office (Outlook, Excel, Word) Excellent planning and prioritisation skills Accurate and efficient in data entry ..... full job details .....