Customer Service Advisor

Customer Care AdvisorLocation: Winsford Full-Time 3 months temp (initially) with a view to go perm 24/7 Helpdesk EnvironmentMy client is looking for an organised and customer-focused Customer Care advisor to join their busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all service requests.As the first point of contact for any issues, you''ll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.Key ResponsibilitiesAct as the first point of contact for queries via phoneLog, allocate, and update service requests accuratelyCoordinate with engineers, operations teams, and contractors to ensure timely completion of work ordersMonitor planned and reactive maintenance performance, taking action to meet SLAsRaise and manage purchase orders for materials, uniforms, and partsUpload and maintain compliance documentation to ensure high audit scoresCommunicate effectively with customers, contractors, and internal account teamsSupport colleagues during busy periods or absencesAbout YouStrong background in customer service, helpdesk, or call centre environments.Confident communicator with excellent telephone etiquette.Highly organised with strong attention to detail and multitasking ability.Proficient in Microsoft Office (Outlook, Excel, Word, ..... full job details .....