Customer Service Coordinator

Earning £30,000 to £31,000 a year, you''ll be the Customer Service Coordinator who keeps every installation running smoothly, from the first booking to the finishing touches. You''ll be the steady, friendly voice customers rely on throughout their project, keeping them informed and reassured at every stage. Working in a small, close-knit team, you''ll know your contribution genuinely makes a difference.As a Customer Service Coordinator, you will benefit from: 25 days holiday plus bank holidaysPrivate health planFree membership to a local gymFree on-site parkingBeing part of an employee-owned business, so you have a real stake in its successDirect reporting to a supportive Customer Service Manager in a small, friendly teamThe chance to work with beautiful, high-quality architectural products As a Customer Service Coordinator, your responsibilities will include: Coordinating window and door installations, booking installation and remedial visits with the installation teamManaging installation team diaries to make the best use of travel time and distanceArranging the parts needed for each installation and visitKeeping in regular contact with customers by phone and email throughout their projectHandling enquiries and resolving any issues promptly and professionallySupporting customers with remedial works and post-installation requirements As a Customer Service Coordinator, your experience will include: A background in customer service or coordinationExperience managing ..... full job details .....