Customer Service Coordinator

Earning £30,000 to £31,000 a year, you''ll be the Customer Service Coordinator who keeps every installation running smoothly, from the first booking to the finishing touches.
You''ll be the steady, friendly voice customers rely on throughout their project, keeping them informed and reassured at every stage.
Working in a small, close-knit team, you''ll know your contribution genuinely makes a difference.

As a Customer Service Coordinator, you will benefit from:

• 25 days holiday plus bank holidays
• Private health plan
• Free membership to a local gym
• Free on-site parking
• Being part of an employee-owned business, so you have a real stake in its success
• Direct reporting to a supportive Customer Service Manager in a small, friendly team
• The chance to work with beautiful, high-quality architectural products

As a Customer Service Coordinator, your responsibilities will include:

• Coordinating window and door installations, booking installation and remedial visits with the installation team
• Managing installation team diaries to make the best use of travel time and distance
• Arranging the parts needed for each installation and visit
• Keeping in regular contact with customers by phone and email throughout their project
• Handling enquiries and resolving any issues promptly and professionally
• Supporting customers with remedial works and post-installation requirements

As a Customer Service Coordinator, your experience will include:

• A background in customer service or coordination
• Experience managing schedules, bookings or team diaries, which is preferred
• Excellent telephone and email manner, with strong organisational skills
• A good eye for detail and the ability to juggle several projects at once
• Experience in construction, glazing or home improvement would be an advantage

If you''re looking for a settled, people-focused role where you''ll be a trusted part of a small team and see every project through to a happy customer, this could be the perfect fit. Apply today with an up-to-date CV or call Claire at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.