Customer Service Coordinator

Customer Service and Order Management CoordinatorLocation: Newbury, BerkshireHours: 37.5 hours per weekReporting to: Operations ManagerReed Recruitment is partnering with our client, a leading organisation within the medical device sector, to recruit a Customer Service and Order Management Coordinator.This is a varied role focused on delivering excellent customer service, processing orders from receipt to delivery, and supporting operational activities across the business. The successful candidate will work closely with customers, sales teams, and internal departments to ensure a seamless customer experience.Key ResponsibilitiesAct as the first point of contact for customer enquiries via phone and email.Process customer orders, loan sets and consignment requests through to dispatch and delivery.Manage back orders, quotations, pricing queries and tracking requests.Maintain accurate customer accounts and records.Prepare invoices following order dispatch.Resolve customer issues and complaints professionally and efficiently.Produce reports and maintain accurate order documentation.Support warehouse activities relating to order preparation and dispatch when required.Ensure compliance with Quality Management Systems (QMS) and contribute to continuous improvement initiatives.Provide cross-functional support and assist with departmental cover during periods of absence.Undertake additional duties as reasonably required.Skills and ExperienceEssentialPrevious experience within the ..... full job details .....