Customer Service Agent

About the Role:We are looking for a proactive and customer-focused Customer Services Agent (B2B) to join the Operations Team. Reporting to the Customer Services Team Leader, you will be responsible for delivering an excellent customer experience by managing enquiries, supporting order processes, and working closely with internal teams to ensure customer requirements are met.Key Responsibilities:Act as the main point of contact for customers via telephone, email, electronic communication, and face-to-face interactionsManage customer orders in line with internal procedures and customer requirementsRespond efficiently to customer enquiries, providing accurate product, pricing, and delivery informationRecord customer interactions, feedback, complaints, and resolutions while identifying opportunities for improvementCollaborate with internal teams including Sales, Planning, Logistics, and After Sales Support to ensure smooth customer operationsSkills and Experience Required:Previous experience in a customer service environment is essentialExperience using CRM systems, with SAP knowledge desirableStrong communication skills with the ability to handle challenging customer conversations professionallyExcellent organisational skills, attention to detail, and the ability to manage multiple prioritiesConfident IT skills, including Microsoft Office, with strong data entry and analytical abilitiesWhat We''re Looking For:The successful Customer Services Agent (B2B) will be self-motivated, ..... full job details .....