Customer Service Coordinator

Due to continued success and increased workload my client is looking to expand their Customer Service team with a Customer Service Coordinator. You will be based at their offices in Redditch working Monday to Thursday 8-5pm and an early finish on a Friday. 

The Customer Services Coordinator key duties include 
Processing new orders as well as reviewing/ amending customer schedules and inputting them onto the MRP system
Raise necessary paperwork
Answering customer enquires by phone and email in a timely and professional manner 
Proactive customer account management ensuring a high standard of customer satisfaction encouraging repeat orders
Quoting customer prices and liaising with the sales department
Liaising with production and planning in order to expedite orders on time 
Manage any dispatch issues working closely with logistics. 

The successful Customer Services Coordinator will have the following skills and experience:-
previous phone based customer service experience or sales administration
strong office experience dealing with customers and being able to confidently deal with customers enquiries
Good computer skills- Word, Excel and Outlook. SAP would be a distinct advantage but not essential. 
Customer account management experience
Processing orders 
Experience being able to understand technical product catalogues and drawings would certainly put you in a strong position for this role. 

In return you can expect to receive a basic salary of between £25,000- £27,000 depending on your previous skills and experience. If you think you have skills and experience that my client is looking for then please click APPLY with your updated CV and I will be in touch soon.