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Permanent

Customer Service Advisor

Birmingham
money-bag £12.21/hour
Posted Yesterday

Job Overview
We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 9am to 5pm Monday to Friday.

Responsibilities

  • Respond to customer inquiries via phone and email in a professional manner.
  • Provide accurate information regarding products and services to assist customers effectively.
  • Handle customer complaints and resolve issues promptly while maintaining a positive experience.
  • Completing daily outbound calls to customers relating to queries, deliveries and delays.
  • Occasional helping out in other departments when required.

Candidate Specification

  • Excellent communication skills with a good phone manner.
  • Good computer skills.
  • Proficiency in data entry with attention to detail.
  • Strong interpersonal skills.
  • A proactive approach to problem-solving.
  • Previous experience in a customer service role.

Job Type: Full-time

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