Customer Service Coordinator

Customer Service Coordinator Hybrid - set rota for in office and work from home days Leeds Permanent Summary We''re currently looking to recruit a Customer Service Co-Ordinator to play a key role and to help power our team forward by managing all work requests, billing and project assistance. We''re ideally seeking individuals who are super organised and great at problem solving as well providing a great customer service to our clients. Some of the key deliverables in this role will include: Resolve complex customer issues and reach mutually beneficial solutions Using problem solving skills and geographical knowledge of the UK to allocate work in the most efficient way possible Raising PO''s and checking orders Managing multiple projects simultaneously Collating required permits and other documentation to ensure work can go ahead as planned and in line with health and safety guidelines Be a point of contact for incoming calls, requests and enquiries, ensuring they are answered promptly and professionally and recording the information. What we''re looking for: Previously been in a Client Coordinator/Customer Service role Working knowledge of Network Services e.g. ethernets, DIA circuits etc Experience of working within the Telecom or IT Managed Services industry Knowledge in circuits provisioning, ordering and delivery Proven experience in Cloud and carrier monthly billing Ability to effectively manage multiple tasks simultaneously and be comfortable working under ..... full job details .....