Customer Service Advisor

Summary:Are you seeking a team that shares your passion for providing excellent customer service?Are you a determined individual? Do you enjoy setting goals for yourself?If so, this is a chance you won''t want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer''s point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.No two days are the same. You''ll help customers with water bills, refunds, payment plans, and occupant changes. You''ll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.The salary is £24,810.59. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You''ll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.Previous call centre experienceis preferred but not required. Ideally, you''ll have experience in a customer facing or customer focused position. You''re eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.In our vibrant, friendlycall ..... full job details .....