Customer Service Coordinator

Customer Service Coordinator - FAK Key Accounts Part time: (Mon, Tues and Wed full days), permanentThe successful candidate will work within the Export Customer Service Key Accounts Documentation Team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI''s. Excellent communication skills are required to support both internal and external customers, answering enquiries quickly and professionally.How you will help us and what you can expectManage own workload, using MSC''s various systemsCommunicating effectively when support neededProcessing work in line with client requirements and MSC UK performance standardsResolve Customer inquiries quickly and professionally, within set KPI''sDevelop relationships with customers to ultimately improve their experienceTo understand and work collaboratively with internal departmentsEnsure full recovery of all applicable costs, relative to your roleWork as a team player, contributing ideas in team meetings / discussions for collective improvement to internal processes and the service offered to customersVisit customers as/ when required, to help build working relationsBeing adaptable, to ensure support can be given to other teams, as/ when requiredSkills and experience you''ll bring to usAbility to maintain high level of customer service, under pressure.Customer focusedAttention to detail - high level of accuracy to minimise errors and loss to MSCExcellent communication skills, written and ..... full job details .....