Customer Service Coordinator

Are you passionate about delivering excellent customer service? We are looking for a Customer Service Coordinator to join a fast-paced FMCG environment in Northallerton, providing outstanding support to clients and ensuring smooth operational processes.

The role offers 2 days working from home

Client Details

This opportunity is with a well-established business in the FMCG sector. The company operates as a medium-sized organisation with a strong reputation for delivering high-quality products and services to its customers.

Description

• Manage customer queries and resolve issues promptly and effectively.
• Process customer orders accurately and ensure timely delivery.
• Coordinate with internal teams to address customer needs and improve service levels.
• Maintain up-to-date records of customer interactions in the CRM system.
• Assist in handling complaints and provide suitable solutions to customers.
• Support the sales team with administrative tasks as required.
• Monitor and report on service performance metrics to identify areas for improvement.
• Contribute to building strong relationships with clients and stakeholders.

Profile

A successful Customer Service Coordinator should have:

• Previous experience in a customer service or administrative role
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and Microsoft Office applications.
• A customer-focused approach with a commitment to delivering high-quality service.
• Ability to prioritise tasks and work well under pressure.

Job Offer

• Competitive salary ranging from -24,000 to -26,000 per annum.
• Opportunity to work in a thriving FMCG environment in Northallerton
• Fixed-term contract with potential for career development.
• Supportive and collaborative work culture.