Customer Service Coordinator

Job Title: Customer Service Coordinator -  Manufacturing/Engineering

About the Role:
We’re looking for a proactive and detail-oriented Customer Service Coordinator to join our team. In this role, you’ll be the first point of contact for our customers, ensuring a high level of service while supporting the smooth operation of order processing and forecast management. You’ll play a key role in driving continuous improvement and supporting internal teams to meet business goals.

Key Responsibilities:

• Act as the primary contact for customer enquiries, liaising with internal departments as needed.
• Manage customer orders and forecasts, ensuring accurate entry into the SAP system.
• Provide timely updates on order status and resolve customer queries efficiently.
• Participate in monthly forecasting review meetings and maintain forecast accuracy.
• Create internal purchase orders for finished goods and coordinate drop shipments.
• Support the standardisation of customer service processes and contribute to continuous improvement initiatives.
• Collaborate closely with internal teams to ensure timely and accurate order fulfilment.
• Maintain a safe working environment and comply with all HSE policies and procedures.

What We’re Looking For:

• Strong working knowledge of Microsoft Office, especially Excel.
• Excellent communication skills—both written and verbal.
• High attention to detail and strong organisational skills.
• Proven experience in a customer service or internal sales role.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive approach.

Desirable:

• Experience using SAP.
• Familiarity with international sales and freight processes.
• Ability to analyse data and generate reports.

Qualifications:

• GCSEs (or equivalent) in Maths and English (Grade 4+/A–C) required.
• College degree or equivalent work experience preferred.

If you are ready to take the next step in your career, apply to - (url removed)