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Permanent

Customer Service / Admin Advisor

Harrow
money-bag £28000/annum
Posted 3 weeks ago

Customer Service / Admin Advsior

Location: Harrow
Full-Time | Permanent
Salary: -28,000 per annum
Monday-Friday | 08:00-18:00 (Winter) / 08:00-17:00 (Summer)

Ready to join a growing team and make a real difference in a dynamic, customer-focused business?
our client is on the lookout for an enthusiastic and experienced Customer Service Agent to join our busy, friendly team. This is more than just a call handling job - it''s a crucial role that helps shape the customer experience from start to finish.

If you''ve worked as a Repairs Administrator, Planner, or Dispatcher - and have a passion for delivering top-tier customer service - we want to hear from you!

Your duties:

  • Handling inbound and outbound customer calls and emails
  • Booking and scheduling jobs for our engineering team
  • Managing diaries and ensuring timely job completions
  • Following up with customers and resolving queries quickly
  • Raising POs and invoices, ordering parts, and managing stock needs
  • Running reports and ensuring compliance standards are met
  • Taking ownership of issues, escalating where necessary, and ensuring fast, effective resolutions
  • Ensuring a high-quality customer journey from start to finish

What You''ll Need:

  • Solid experience in customer service or call operations
  • Experience with scheduling, planning, or repairs admin
  • Strong working knowledge of Outlook, Excel & email management
  • Excellent communication and people skills
  • Ability to work independently and use your initiative
  • A proactive mindset and attention to detail

What You''ll Get in Return:

  • Competitive salary of -28,000
  • 20 days holiday + bank holidays
  • Progression & personal development plans
  • Relaxed dress code (uniform coming soon!)
  • Supportive and friendly working environment
  • Flexible rota: on-call 1 week in 7 and Saturday shift (1 in 7) with a day off in the week

Apply now

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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