Automotive Customer Service Advisor

Bodyshop Administrator / Automotive Customer Service AdvisorNorthampton 28,000 - 32,000 + Bonus Large Vehicle repair centrePermanent Position, Monday to Friday - No WeekendsPension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,Bodyshop Administrator / Automotive Customer Service Advisor A great opportunity has just become available at a large, well-established accident repair centre in Northampton.If you''re passionate about working within the automotive industry, enjoy delivering exceptional customer service, and want to join a company that truly values hard work with real opportunities for progression, this could be the perfect role for you.As a Bodyshop Customer Service Advisor / Administrator, you''ll play a key role as the first point of contact for customers - ensuring they receive a first-class experience from start to finish.As an Automotive Service Advisor / Bodyshop Administrator your role will include:Handle calls from customers who have their vehicle booked in for repair with the centreDeal with customers coming into site and ensure their needs are identified and metDeal with all administration regarding all customer claims and documentationEnsure customer awareness of all products and services availableApproach all customers and assist with requests, including requests regarding vehicle repairsPrepare job packsUpdate Autoflow bodyshop management system as requiredHandle dissatisfied customers ..... full job details .....