Customer Service Coordinator

Customer Service Co-ordinatorBury (on-site)Office basedPermanent£28,000 to £30,000 basic salary + benefitsWe''re partnering with a leading organisation in the hardware and security solutions sector, currently undergoing an exciting period of growth and integration following a recent acquisition. They are now looking for a Customer Service Co-ordinator to support their UK operations.This is a fantastic opportunity to join a supportive business that values customer experience and team collaboration.The RoleAs Customer Service Coordinator, you will be responsible for ensuring customers receive a high-quality service experience through accurate order processing, effective communication, and proactive problem-solving.Key ResponsibilitiesProcessing customer orders accurately and efficientlyManaging customer enquiries via phone and email in a professional mannerInvestigating and resolving customer queries and complaintsProviding information on product availability, pricing, and lead timesBuilding strong relationships with customers and internal stakeholdersWorking collaboratively with internal departments to ensure a seamless customer journeySupporting continuous improvement initiatives and customer feedback reviewsOccasional customer visits alongside the commercial teamSupporting with additional administrative and ad hoc duties when requiredAbout YouCustomer-focused with excellent interpersonal skillsHighly organised with strong attention to detailConfident managing workloads and ..... full job details .....