Customer Service Advisors

Customer Service Advisor - Housing Repairs and EnquiriesLocation: Bury (with some home working/ more hybrid)Hours: 37 hours per week Salary: £14.83Duration: up to 6 monthsAbout the RoleWe are looking for experienced and motivated Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries.In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries.This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.Key ResponsibilitiesHandle inbound calls relating to housing repairs and general housing enquiriesAccurately log repair requests and ensure timely escalation where requiredProvide clear, helpful advice and information to residentsDeliver excellent customer service, resolving queries efficientlyWork collaboratively with colleagues and service teams to meet customer needsAbout YouProven experience working within a housing environment (essential)Experience in a contact centre or customer service roleStrong communication and customer service skillsAbility to manage a high volume of calls in a busy settingConfident in using systems to record information accuratelyA proactive attitude and the ability to start contributing quicklyWhat you need to do nowIf ..... full job details .....