Customer Service Coordinator

Our client is seeking a bubbly and conscientious individual who is highly detail conscious to support the team with administration and customer service tasks within a busy transport office ensuring customer and depot queries are dealt with promptly and professionally, transport information is accurately recorded and updated, and deliveries are coordinated efficiently Job Description for the Customer Service Coordinator role: Supporting the busy Transport Office with day-to-day administrative duties Answering telephone calls and responding to emails from customers, dealing with queries in a professional and helpful manner Responding to queries from fellow network depots, both by telephone and via the messaging system, relating to deliveries being completed on their behalf Adding consignment and delivery information accurately to the relevant systems Updating and maintaining transport records and databases, ensuring information is accurate and kept up to date Monitoring delivery information and following up any queries, delays or issues as required Liaising with drivers, customers and other depots to obtain and provide relevant delivery information Assisting with the coordination and administration of deliveries, ensuring information is communicated clearly and efficiently Investigating customer queries and working with the relevant departments or depots to resolve issues promptly Recording and updating information relating to failed, delayed or incomplete deliveries ..... full job details .....