Customer Service Team Leader

Customer Service Team Leader Location: ChesterSalary: 35,000 - 40,000paContract: Temporary (5-6 months) with potential for permanent opportunitiesHours: Monday to Friday, 9:00am - 5:30pmStart Date: Immediate start available About the RoleWe are recruiting for an experienced Customer Service Team Leader to join a fast-paced financial services operation on an initial 5-6 month temporary contract. This is an excellent opportunity for a customer-focused leader who enjoys developing high-performing teams, driving service excellence, and delivering outstanding customer experiences.Leading a team of Customer Engagement Officers, you will play a key role in ensuring customers receive an exceptional service across multiple channels, including inbound and outbound calls and webchat. You will provide day-to-day leadership, coaching, and operational support while maintaining high standards of compliance, quality, and performance.This position offers potential for longer-term or permanent opportunities for the right candidate. Key ResponsibilitiesTeam Leadership and People ManagementLead, motivate, and develop a team of Customer Engagement Officers, ensuring consistently high service standards.Set clear objectives and manage performance through regular coaching, one-to-ones, and feedback sessions.Support recruitment, onboarding, and ongoing colleague development.Create a positive, inclusive, and high-performing team culture.Act as the first point of escalation for complex customer issues ..... full job details .....