Customer Service Coordinator

Customer Service CoordinatorSalary: £25,000 P/A + £400 per weekend on-call 1 in 4 weekend work - Saturday and Sunday LeighFull time Permanent Monday to Friday 09:00 - 17:00 Do you have experience in a busy fast paced environment?Do you have experience working within customer service?Attega Group is working on behalf of our client as their in-house recruitment provider.We are currently recruiting for a Customer Service Coordinator to join their team.The main purpose of this Customer Service Coordinator role is to be the first point of contact for engineers and clients and log new job requests on the internal system.In return, our client is offering a salary of up to £25,000 P/A + OTE £29,000 +This role is full-time and permanent. The hours of work will be 09:00am to 17:00pm with on call work 1 in 4 weekends ( Sat and Sun with Monday as a paid day off). Reporting to the line manager your responsibilities will include: Handle incoming telephone calls from drainage engineers, customers, and colleagues.Deal with a busy shared inbox, dealing with all emails in a timely manner.Log new job requests onto internal job management systems and client portals.Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests.Provide on-site support and assistance to drainage engineers as needed. The ideal candidate: Previous experience in a busy helpdesk environment,engineer scheduling, or a fast-paced, customer-focused role.Excellent ..... full job details .....